Straight answers.
Products, orders, shipping and returns. Anything else — WhatsApp us.
Products
Is total:e really zero sugar?+
Yes. Zero sugar, only electrolytes — sodium 915 mg, potassium 228 mg, chloride 834 mg, magnesium 96 mg per 6 g sachet, exactly as printed on the box.
How do I use the Magnesium Spray?+
4–6 sprays on the muscle that hurts, rub in for 30–60 seconds. After training or before bed, up to twice daily. A mild tingle on first uses is normal.
Who is Hair Pro for?+
Men noticing hair fall, thinning or dullness. Redensyl, Procapil and Capexil, applied daily to the scalp — one bottle is a 1-month supply.
Which skin type is the Face Serum for?+
Both oily and dry skin. Ceramides strengthen the barrier and hydrate without heaviness.
How long do I wear an acne patch?+
6–8 hours or overnight. The hydrocolloid patch turns white as it absorbs — replace until the spot settles.
Are these medicines?+
No. total:routine products support recovery, rehydration and everyday care. They are not intended to diagnose, treat, cure or prevent any condition. Consult a doctor if pregnant, nursing or on medication.
Shipping & returns
How fast do orders ship?+
Orders are dispatched within 24–48 hours and reach most Indian pin codes in 3–6 working days. Tracking is sent on WhatsApp.
What is the return policy?+
No returns on opened personal-care products. If an order arrives damaged or wrong, WhatsApp us within 48 hours and we will make it right.
Do you offer Cash on Delivery?+
Yes — COD is available on most pin codes.
How do I track my order?+
A tracking link lands on WhatsApp the moment your order ships.
Offers & payments
How does Buy 1 Get 1 work?+
On Hair Pro and the Ultra Defence Face Serum: add two of the same product to your cart and the second one is free, automatically at checkout.
What is the Total Recovery Kit?+
total:e Hydration Mix + Post Workout Magnesium Spray, added together in one click. Hydrate + recover — the two everyday essentials.
Which payment methods do you accept?+
UPI, credit and debit cards, netbanking and Cash on Delivery — all payments are processed securely.
Still stuck? WhatsApp us.
Mon–Sat, 10 am–7 pm IST. Real people, usually within minutes.
